ITIL best practices
The Extrasys Service Desk adopts the IT Infrastructure Library's (ITIL) methodology for Best Practice in our workplace. ITIL is the most widely accepted approach to IT service management in the world. It provides a cohesive set of best practice guidance drawn from the public and private sectors.
Extrasys Service Management derives enormous benefits from ITIL's best practice approach. Because Extrasys is driven both by technology and the needs of our customers we are in a state of constant evolution. Best practice from ITIL is both current and practical, combining the latest thinking with sound, common sense guidance.
Benefits of ITIL
By adopting best practice guidance Extrasys and our customers will share in the benefits of:
- Reducing costs
- Improved IT services through the use of proven best practice processes
- Improved customer satisfaction through a more professional approach to service delivery
- Standards and guidance
- Improved productivity
- Improved use of skills and experience
- Improved delivery of third party services
For a personal account of our experience with ITIL see our team blog post on ITIL best practice.