Reseller agreement in summary
There are two sides to any partnership. When Extrasys signs a contract with a channel partner (reseller) both parties then have roles and responsibilities until the contract is terminated and these are summarised below; but first we'll define a few terms:
- Services - Extrasys's Hosted IT Services
- Partner - An official reseller of Services
- Customers - Partner's prospective and existing customers of Services
- Partnership - The contract entered into between Extrasys and Partner
Extrasys's roles and responsibilities
Extrasys agrees to:
- provide Partner with marketing collateral and standard rate cards
- provide a standard Extrasys Service Agreement branded for Partner
- provide training for Partner's sales and technical support staff
- provide second and third line technical support to Customers
- provide, where possible, and depending on their proven ability to sell Services, sales leads generated by Extrasys in its immediate geographical locale or channel specialism
- provide Partner with pre-sales support for technically complex, but otherwise qualified opportunities
- provide summary billing information in electronic form to Partner for all Customers by the 3rd day of every month for Services provided in the previous calendar month
- permit Partner to place a listing on the Extrasys website - with a description of Partner's specialties and channel focus, and a link back to them
- provide access to Extrasys's web-based ticketing system in order to monitor the progress of any technical support requests of Customers
- remove pricing information from its website and promote its partners
- protect Customers from Extrasys and other competing resellers of Services so long as Partner satisfies the terms and conditions of Partnership
Extrasys reserves the right to:
- end Partnership if Partner fails to generate sufficient sales of Services.
- sell directly to prospective customers until such time as sales generated by Partners are sufficient to warrant an exclusively indirect sales model
Partner's roles and responsibilities
Partners agree to:
- use best endeavours to promote and sell Services
- provide first line technical support to Customers
- be responsible for billing Customers for Services and recouping payment from them
- purchase Services from Extrasys at agreed rates and resell them to Customers at any rate they choose
- purchase from Extrasys at least one Hosted Desktop per month for a named user for demonstration and technical support purposes
- pay Extrasys by Direct Debit on the 20th day of every month for Services provided in the previous calendar month
- place agreed content on their website, with a link to Extrasys's website
- use standard Extrasys Service Agreements when engaging with customers and provide copies of all signed Service Agreements to Extrasys
- abstain from developing and promoting a service to compete directly with Services during the lifetime of Partnership and for a period not less than one year following the end of Partnership
- sign and abide by Extrasys's standard non-disclosure agreement
Find out more
If you are a prospective Partner then contact us now.